Reference

bos717 Legal access for Indonesian accounts

bos717 Legal guidance puts account access, wallet records and data choices in one clear place before you open an account.

Account termsData choicesWallet recordsLocal-law access
bos717 bos717 Legal access for Indonesian accounts
CONTACT THE POLICY TEAM

Three routes for Legal account questions

A clear contact route matters when a Legal question concerns account access, wallet status or a change to your personal details.

Account access Use the support link beside your account area when you need Legal clarification about…
Cashier records For DANA, QRIS, bank transfer or virtual account questions, start beside the cashier path…
Data requests Ask through the account support route when you want to request a correction, access…
HOW RECORDS ARE HANDLED

Legal controls behind your account data

We treat Legal handling as an operating process, not a footer link. Account details are connected to login checks, wallet references and policy requests, while access depends on local law.

Data handling

We use account details to support access checks, connect payment references and answer policy requests. When you contact us, provide only the details needed to identify your own account record.

Cookie choices

Cookies can support account navigation and remember necessary session behaviour on your device. Your browser settings control available cookie choices, while some account functions may require essential session storage.

Account security

Keep your registered phone details private and complete verification through your own account path. We do not ask you to send a wallet passcode in a general Legal question or public message.

Record retention

Payment and account records may be retained for operational, dispute and legal reasons. The period can depend on the record type and local requirements, so ask support about a specific entry.

Correction requests

If your name, phone detail or account record is inaccurate, contact us through the verified account route. Tell us what needs changing and we may request supporting account checks before editing it.

Policy contact

For a Legal question about access, data, cookies or wallet records, use the support route connected to your account. Include the topic, date and reference so we can respond to the right case.

What Indonesian accounts should know

These Legal answers address the searches we expect before an account is opened or a policy request is sent. We keep the wording practical: check your account path, use the relevant wallet reference and remember that access depends on local law.

Legal covers account access, policy wording, personal data, cookies, payment records and requests to correct or discuss an account detail. It also explains that access depends on local law.

No wording should be read as permission outside an applicable region. For Indonesian access, eligibility depends on local law and your account must follow the checks shown during the account path.

A DANA or QRIS reference can be connected with the relevant account transaction so we can check status or investigate a dispute. Use the cashier support path and share the visible reference.

Yes. Send the request through the verified account support route, identify the incorrect phone or account detail and explain the correction. We may verify ownership before changing the record.

Cookies can support essential sessions, account navigation and device behaviour. Your browser controls optional choices, while disabling necessary storage may affect login or other account functions.

Retention depends on the record, its operational purpose and applicable local requirements. Ask support about a specific DANA, OVO, GoPay, QRIS or bank transfer reference for a focused answer.

Use the support route connected to your account and state that your question concerns Legal access. Include your registered phone detail and any relevant reference without sharing a wallet passcode.